SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. On the size L approached
The shirt is good, but you take a couple of sizes more, I have s, I took L, it turned out to be in the butt
Nice shirt but not as big as the picture unfortunately!
In Mo came in 23 days.
The shirt is good, the fabric is dense, but it crumples very much. In the sock is not clear, I did not wear it yet.
Sent quickly, I liked the blouse, but malomerka, take a larger size, and if you want it freely, as in the photo, even 2 sizes
Excellent shirt, dense
The fabric is very dense. Malomerki. I wear the size S, I ordered M. It was possible to size more. But mostly normal.
The goods came earlier, thank you! The fabric is dense, sewing neat. Well suited. My parameters: 94-80 - 98, height 160, it would be possible to XL. But I do not have a tight, free, does not make it difficult, does not fetter. The button can be changed on the cuff, if wide. Delivery is satisfied, thank you to the store for sending. my parameters: 94-80 - 98, height 160.
The size guide they give u is pretty accurate. I am usually a size M in the US so I sized up and got a size L. It fit okay, but I prefer a more oversized fit; I wish I got a size XL. I'd recommend those who like an oversized fit to size up 2 or more sizes.
Good, tight shirt. It's been three weeks. Usually I wear the size m, but on the parameters O/G 88, O/T 70 and height 168 ordered size XL. She sat perfectly. The shirt, than it is impregnated, so in the reviews many write that it is synthetics. After washing, this all goes away and turns out to be an ordinary dense, cotton shirt. The order is satisfied. took for 625 rubles.
I ordered myself, but it looks better on my husband)) gave him.
The shirt is good, dense, free. But on the Russian 44 it is better to take more to sit straight oversize. Sleeves for height 163 are short, only turn. The material is like cotton, quite dense. On the chest pockets, do not shine through. Came to Moscow for 2 weeks
I liked the shirt. On og92, ot68-size L, came up perfectly. Slightly short sleeves, although my height is 160.
Totally in love
Came quickly, ordered November 11, came on November 30. White shirt, the size is the same, there are synthetics in the fabric