SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magnifique
Fast shipment, watch nice.
It’s an excellent watch , beautiful
Very cool and stylish .. I go and do not enjoy buying. Met all expectations. The courier brought to the house. Everything is Wonderful
Super beautiful watches, fully correspond to the description.
The watch is good, made neatly. I ordered such silver before, they liked more than black. Because the black ones look gloomy, and the strap is not so noticeable, it looks quite simple. What upset is delivery. Although of course there is no fault of the store, but only our customs (where the clock lay 2 months).
Everything is fine. The watch is packed well. They came in a film.
Beautiful Luxury Luxury elegant wow war
Delivery in 2 weeks pocztex 48. Suitable for gift. Packed in paper box, crystal glass protected film. Very cute, like the.
Great watch
Arrived quickly. Perfect. The watch is as beautiful as in the picture. I recommend this store. I will put the photo once used.
The watch is cool, look feminine, neat. Came quickly, packed well.
Nice watch. The strap can be easily adjusted independently, without unnecessary torment.
The clock is very beautiful. Pleased. The goods came quickly.
Very nice, looks good
Just super watches!!!! I recommend the store, they came very quickly!
Beautiful
Good watch, everything is neat, the size is perfect.
Hours as in the description, delivery three weeks.
The clock brought the courier straight to the office. very like. love...
Everything is fine, the order came, as in the description
The order came very quickly, delivered the courier to the house! Watch Super! Correspond to the description and picture! To the store Thank you very much!
The watch is good.
The goods came to the Moscow region in 3 days. The clock matches the description.
Very pretty, consistent with the description, I recommend
Shipment dotarła in two weeks to Poland. Watch consistent with the description. Lovely. I am very glad. Highly recommend salesman
I recommend the goods. Thank you.
Watch Super. Fast shipping, Recommend
It came quickly, delivered to the apartment, everything is OK, thank you, beautiful
This watch is exactly as described. I am very happy with the purchase. The watch strap is adjustable, the watch goes well. I recommend both the store and this product. I received my order today - very quickly delivery.
Very nice watch. The belt is easily adjustable. Packing is good. Delivery by courier for a week in St. Petersburg.
I'm shocked, the clock in Kazan came in 4 days!!) the courier brought home. Very fast delivery. The watch is excellent, elegant. Thank you, I'm happy
Ordered on November 9. In Omsk came on November 16 by courier to the house. It's just fire. Suggest to buy
Quickly sent and quickly delivered the courier! The watch was neatly packed, with a clip, in a film! I advise, very cool!
This product was ordered on November 3, 23.10.20 the parcel came to the Post Office, and from the Post parcel I took the 11th of November until the 3rd of November did not get to pick up! Delivery is fast, the watch was well packed, in bubble packing in a box, the box in one place is crumpled, but it's not scary watches came whole without scratches and even go! The strap is adjustable in size! The store answered quickly and clearly on all my questions! The seller and the store recommend!
Very beautiful watch. ordered his wife. in Minsk came for less than a month.
perfect
Great watch! Fast shipping!
The dial is not big, on a thin hand
Very satisfied with the purchase, the clock is super!
It came quickly, they look very decent. Live better than in the picture. Confused that very light. Metal strap. Recommend.
I love it!
Very nice. It comes in a box.
I really like this watch, there are already black, I ordered also light
The watch is super, stylish beautiful, though the delivery is 2 months somewhere.
Nice watch. Work. Beautifully packed Delivery 2 weeks
We came very quickly. The watch is just super. Exactly as in the photo. On a thin wrist most that, look very elegant. Thank you very much to the store and delivery service (to Vologda in 4 days)
As always super watch
The friend is very pleased. The goods are capital, the parcel is delivered quickly, the store needs to be trusted.!!!))))
Excellent product. Of good material, by the value I thought it wouldn't be like the photo but it's just as it looks in the photo from the store. Perfect for gift.