SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice blouse. I represented it more with a turtleneck knitted, but it goes like a thin blouse, does not breathe. But it looks good. A little short
Excellent jacket!!! Delivery 12 days to Saratov.
very very good
The color is not the same as the photo, in the photo it is much darker and it is actually very strong and clear Red
Cool top
I liked everything and the size is suitable for 46, thank you very much.
Came quickly, I liked the blouse, to the tummy
Beautiful yet complicated blouse to wear and remove because it has invisible zipper back closure. It looks great but the back neckline is square and you see the bra straps.
I agree with good reviews. Cool thing!
Gorgeous. But for the chest size 95 cm is not enough. If everything is very beautiful and impressive in front, but the back... going
I take it for the second time (the first in black). Excellent fabric, dense. The chest looks great)
Very beautiful top exactly as in the picture
I love this shirt! It’s so beautiful, it’s the second I’ve purchased and I’m so happy with it!
Perfect 100% recommend and great speed
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like it
linda.. material súper bueno, talla corresponde a la publicada, 100 recomendada, tardo en llegar pero lo atribuyo a efecto pandemia... contenta con el pedido
На 48-50 очень тесно, но сама кофточка неплохая. Снижать оценку не за что) вес надо снижать)))
really pretty..colour is same as shown in the picture
маломерит, рукава узкие. на рос 46 маленький
The polera is beautiful, elastated and thick. The store sent in 3 weeks to chile, and wine well wrapped. I ordered size M for me (weight 60 k; Height 1,68; Measurement bust 90 cm, waist 65), I looked perfect! Recommended 100%.
Order arrived very fast, just like in the photo. Thank you very much!
All fit
Amazing fit; feels good on the skin; material is dense and warm. Love it! Shipping is fast. I got it in 12 days! I'm happy with my purchase.
Arrived fast and matches the picture.
Shein the firm does not really like it, but the style of the sweater is chic, the fabric is strange (
Loved. Very fast. Good material. Measures go flawlessly.
Beautiful. Everything according to the description. I recommend store.
A little short of the length for me
Corresponding presented and arrived very quickly