SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Later I will add a photo, the dress is chic, not even necessary to be pregnant, pearly pink color. The train, fits even a tall girl more than 170 cm in height .... It came very quickly, all the time was tracked, this is the second dress that I ordered from the store!) the first was burgundy color!)
Very fast delivery, the dress is superb!
Much more pink than picture but overall fine
shipped really fast. It feels good on my skin. I wasn't for sure if I was going to get bigger so I got a L and I still have room. It also stretches. I can't wait for my photoshoot.
Fast shipping, All The agrees. Recommend very
Beautiful dress size perfect
Super
The dress is chic, the size M, 42/46 perfect, the store just a perfume, sent the next day, the dress came in 10 days! In general, I'm delighted!
Is amazing (。♡‿♡。) Shipping to Poland in week!
Good
fast shipping and its good fabric
Top, fast all as described. Thank you
A beautiful dress, very cool. Lovely thick fabric, the color corresponds to the picture. The model is more closely connected instead of loosely so as in the pictures. But that I had already seen in the reviews. Very beautiful! Dress came within 2 weeks to.
super!!!:):):)
Very beautiful, thank you
Thank you! I like it. The dress is excellent! I'm happy. Very fast delivery to Volgograd.
The goods is according to the description, a good store
The goods is according to the description, a good store
Very nice but it has a hole
Pack for Polish 10dni. RECOMMEND. Dress Is Cute
Pack for Polish 10dni. RECOMMEND. Dress Is Cute
Heat, ideal for shoot Autumn-Little at large, but quietly to improve in PS
Heat, ideal for shoot Autumn-Little at large, but quietly to improve in PS
Fashionable elegant sporty comfortable high quality low waiting fast transport good packaging friendly service
nice
amazing dress
amazing dress
Wonderful
Wonderful
Gorgeous, well done, quick delivery! I highly received it!
Gorgeous, well done, quick delivery! I highly received it!
A chic velvet dress, there is a place under the tummy, a little stretches, fit and a tall girl. Be sure to order a second other color.
A chic velvet dress, there is a place under the tummy, a little stretches, fit and a tall girl. Be sure to order a second other color.
Beautiful dress!
wow this is beautiful and the same as the picture
wow this is beautiful and the same as the picture
long wait for delivery but pretty decent dresses
Beautiful color and good workmanship. Super sexy dress! Recommend!
Beautiful color and good workmanship. Super sexy dress! Recommend!
Beautiful dress, corresponds to the description
Beautiful dress, corresponds to the description
La robe était un peu grande
Took 9 days to arrive! very fast. I was stunned by the quality and long trail! it's beautiful and perfect. Quite tight on the arms I got an xl. totally recommended it!!
Платье получила, правда пришло синее, а заказывала другой цвет. Но качество супер. Огромный шлейф, все как на картинке. Это второе платье у этого продавца. Доставка не просто быстрая, а СУПЕР БЫСТРАЯ, первое платье пришло за 9 дней и это тоже дней 10 кажется, я в шоке . РЕКОМЕНДУЮ!!!
Платье получила, правда пришло синее, а заказывала другой цвет. Но качество супер. Огромный шлейф, все как на картинке. Это второе платье у этого продавца. Доставка не просто быстрая, а СУПЕР БЫСТРАЯ, первое платье пришло за 9 дней и это тоже дней 10 кажется, я в шоке . РЕКОМЕНДУЮ!!!
It fits very well, I am mostly in between size M and L. Size M is perfect for me! It's long and the train is very pretty, maybe not as 'wide' as in the photoshoot pictures but 8 really love the shape of it. I am 100% satisfied and I want to thank the store for the fast shipping and delivering a pretty product! The fabric is amazing. ❤️ from Holland
The dress is just as shown (colour and quality identical). I love it!
Garna tkanin, do not charge, on a photo shoot super, kupuvala not Sobi, for me rosemir great...
Wonderful Fashionable elegant comfortable high quality low waiting fast transport good packaging friendly service
it has a fish cut design...I just loved it...True to size. very fast shipping ....only 25 days to US.