SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
takes more than 2 months to arrive. it’s nice but not worth it
Nice panties. Soft, comfortable, look sexy. Fully correspond to the photo. I took them a little at the waist for myself.
Très joli, waist buen
Beautiful panties, high landing. Only here is the lace itself strained!
As in the picture, thank you❤️
Panties fire, at 48 size approached HL
At the waist 65 cm is a little big, it was necessary to order. And in general, very beautiful!
Ordered a second time, in a different color. Pleasant, comfortable.
Soft and comfortable fabric.
Delivery is very fast, ordered his wife on a certain date, it came much earlier. I hid at home, and my wife found it, thought for my mistress! I never cheated! In general, men, I got these panties in the face. Be careful. Panties do not come lace up, hoods hurt against the cheeks, but men sin to complain! If we don't get divorced, I'll send a picture of my wife's ass. And so to the store without claims, everyone with the coming new year!
Very nice, however, need yourself insert ribbon. This bit upierdliwe.
I ordered the size L came up to my 44-46 (at the waist a little walks, but nothing, it is possible to sew, if there is a tummy, it will be just)
Straps to cross yourself
Parfait
These are gorgeous panties! My waist is 64 cm. I ordered a size medium, but it was a little too big. I tried it on over my other panties, so it will be fine to give to my cousin as a gift. I will buy more for me. Now I want both colors. So pretty!
Very nice
Size did not fit, took S, have to suture
Buy size L, and if it matches size M-L soft lace, no bad scent. The only thing is, you have to place the tape, it's not ready. And I demand to arrive
Could u tie up
Chic panties, soft lace, beautifully sit. Thank you
Perfect! I had some problems with my first product and they answered immediately my message given me a solution. The product is perfect and beautiful.
Too big at size 160cm for 53 kg
Chic. razper M under the size
Cute, lace need itself, lace thin
Bello
A little complicated to tie. Panty goes up high enough. European size.
Look huge, but the body is beautiful
Panties are cool. Seller very good immediately sent
It's shit.
Belle e sexy
They're nice, now I have to see how I put the ropes in.
Very fast delivery! Thanks.
It came quickly in 10 days. The goods are super. It's like a video. They sat perfectly. I'll take more. Recommend.
Buen material, elegant.
I order not for the first time. As usual, everything is fine
Beautiful! Happy with it
Fast delivery. The material is quite “sensitive”, it can break easily.
Ok
Chic
Preciosa
they come untied, but otherwise they are amazing, they are stretchy and the material is soft
Panties are beautiful, but lace is torn. Overall good
Lace soft look panties Beautiful, one but the lace is torn.
It came very nice and fast.
Super
Fully correspond to the description)) look very nice)) the tape was difficult to sew, but possible. A little stick out the thread, but it's not scary
Beautiful. Good fit. Well sewn. Look amazing. Really pleased.
Delivery to Krasnoyarsk 2 weeks, quality goods correspond to the description, took in 2 sizes
In Vladivostok came in 4 weeks. Track tracked. Delicate, light panties. It looks very nice.
Panties are good, beautiful, but you need to change the gusset, very long and big