SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great jeans! At 75-100 came up 30 size. My height is 172 jeans of normal length. We came quickly.
Good jeans, suitable for very tall girls) upset one thing that the color is more gray than black. The fastest delivery came in two days by Courier)
Excellent jeans, took on a dimensional grid-sat down as needed. Good tight jeans, without leads, the accessories work, in general everything is OK. But the store code was not tracked-sent SMS, that the parcel in the Post Office-looked then-she was already lying there for more than a week. What such difficulties are not clear. And so everything is fine, thank you!
Great landing
If you're tall, you're here. I buy these jeans for the third time and very satisfied. Planting is high, the length of the height is 170 below the bone, you need to pump. For size 44, 27 is suitable. Black shade is actually rather gray. Shipping fast. The store gives coupons and discounts. Thank you!!!!❤& Middot;
Good, tight jeans!
Jeans are dense, blue without scuffs, thank you all for the feedback, thanks to them did not lose with the size, at OT 70, OB 90 - 27 the size of the villages is excellent.
Jeans I order the second time. Last time I ordered the blue 27th size. They were free to me, but since they recovered, they began back to back. I decided to order black for a larger size, that would be more free, but they turned out also back to back. It turns out that black undersize. If I knew I ordered the 29th size. You can wear it, you sit well. But I love freer jeans. By the way, the blue is much denser than black and longer. Black straight on my growth 165 cm. blue you have to turn.
Good jeans, only for height 165, very long
Super!
On my 44 came the size of 27. Delivery is super fast, in a week) they are awesome thanks
They came quickly, but they were crooked. Refunds
Great jeans! This is the second, light, took a larger size, 30 by 75-95, better fit, than 29, I'm very satisfied, sit very well
Good, dense. On height 180 I would like a couple more cm) but in general, the length of approx!) reached St. Petersburg in about 10 days
The parcel came very quickly, the fabric is dense, black and gray jeans. Took 30 size, on the changing grid, approached,