SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thin fabric, light pajamas. You can wear it as a suit on the street. It is necessary to take several sizes more. My size is m/38.
Beautiful satin night suit.
Aida is very good, sewn neatly, does not stick to the body, the salesman goes to the meeting. I recommend the store, sent out not the size that was ordered, compensated everything. Attentive.
I liked it very much, what I expected, but even 3xxl on Dew 50 is not enough. sorry
Gorgeous pajamas. Feels very soft. Just the good size.
As in the photo, as it is a gift the person has not tested it yet
Girls Pajamas bomb!!! I'm very satisfied, thin soft "wet silk" the first time after washing, of course, anti-static spray, so as not to liple to the body! Came to SPB Len. OBL Vsevolozhsk for 3 weeks, quickly! Tracking. Color and Pattern fully matches! My parameters: Height 165, Weight 60 kg Chest 92 Waist 77 Hip 96 My figure is larger to the rectangle, I wear the main size 44 (M) Took pajamas XL, sat straight perfectly! It turns out malomerit for 2 sizes consider this. Pants are not short for my height perfectly and the elastic on the pants too and sit as it should be slightly free, they should not be obtyag or you will not sit in them and your feet will not bend! Fabric almost no stretch, it is not stretch, so take so that it was free to move the length of the sweater and sleeves, too, on me perfectly suited. My verdict is to take 2 sizes bigger than yours, and if you have rounded hips then you can and 3 sizes
Amazing
The color in the picture and in the description is different, in fact it is blue. Where white traces there shine through, keep in mind) and so the suit is cool.
Pajamas are super, on the Russian 42 size height 162 ordered L, sat freely, as it should. All as in the photo. Delivery 2 weeks!
WOW WOW good nice
Great pajamas! Synthetic material, but pleasant to the body, after received, washed manually in cool water in liquid shampoo, does not electrolyze! My height is 167, R-R XS-S, weight 51, the top is perfect, the pants are short, but if you wear on the hips perfectly! Recommend to buy
Great pajamas! The height of 178 cm is not short. And at 44 size also fit well
Pajamas are cool! The height of 178 cm is not short. But in the photo, the picture looks more expensive than it really is. But in general everything is good!
Pants are very slim
I am very happy with the order)