SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice thank you very much❤️❤️
Beautiful colors. Beautiful covers for baby. Not too heavy, spring. Very fast delivery. Board
Dostawa do Polski w 2 tygodnie. Kocyk mięciutki i identyczny jak na zdjęciu na aukcji.
Processing time 1 day, took 7 weeks and 4 days to arrived, was well packaged.
Симпатичное одеялко. Цвет ближе, как на первом фото.
Cute, soft, exactly as described and in the picture. Had issues with delivery - was expecting it at home but local post service never delivered and never notified I had to go there myself, glad I managed to find the package in the end, I think there was some hiccup with local service ) No communication with the store.
It's a finite blanket, but too hot for the Mediterranean summer, but surely in September I'll be able to use it. Thank you
La manta es muy bonita, tono pastel, clarito, preciosa para bebés. Ya es la tercera vez que compro, esa vez tardó más de 2 meses en llegar, creo que ppr el covid 19, la comunicación con el vendedor fue fluida.
Express shipping! Coverlet otrzymałam after 9 days so I am in large shock. Color is much brighter, not chabrowy only blue but also nice, though wolałabym lest was intense as the picture. General beautiful coverlet, I am mega satisfied recommended!
Coverlet przyszedl to Poland very quickly. Color is identical as the zdjeciu. Material is suitable, wielkosc kocyka is suitable. Coverlet has Wade, zaciagniecie material-. Otworzylam discussions and szybkk dostalam refund pieniedzy to bank account. Zaluje, Moze zamowie one more. Dziekuje.
Very fast shipping 10 days. Blanket is gorgeous, no protruding yarns, nicely Hight. No brzydkiego smell. Color is a little lighter than the pictures, but me it suits. Thanks ażurowemu splotowi great Nada is for summer. Recommend in 100%.
The product is satisfied to order a couple more in another color
Coverlet came in perfect condition. Arrived after equal 2 weeks (14 days). For this mozliwa shipping for paczkomatu. Color identical as the picture. Pack very well packaged. Same pros, zero minusów. Without specific Odoru, smell neutral. All so, as the description. Recommend warmly☺️
Very-very soft! So beautiful. Love it! The material shatters a little, but I hope it will be Ok after washing it.
As photographed. Packaged well. For soon to be mum.
Good, natural pledik on Lito. Colir class, yak in description. Delivery City, Russia.
I ordered a blanket 12.05. got 9.06. The parcel was fully tracked. In general, the delivery should have been to home, but since I received a notification that the parcel arrived at the Post Office, I could not resist and went myself. The blanket itself is very beautiful, soft. Snow White. slightly stick out strings, but not critical. order satisfied
Cute lightweight plaid! in warm weather will be great
Soft
The Plaid was very liked! really 100% cotton. Tipically White. Packed was beautiful, transferred with cotton ribbon (can be a gift). after washing did not deform. Ramer 90 × 115 (after washing, before washing did not measure). came quickly. Track number was tracked. store recommend.