SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
But don't warn that they're a little narrow and if you have a wide foot, they stick the sides, from the sole, the rest is all right.
nice
I like sneakers and they're my number, I'm delighted. It has arrived in two weeks, I recommend store
ATP to the store, everything is fine...
I ordered 2 pairs: white and black. Approached the size in size (took on 38, a wide stop). Very happy. I wear it as a replaceable shoes in a clinic
I ordered 2 pairs: white and black. Approached the size in size (took on 38, a wide stop). Very happy. I wear it as a replaceable shoes in a clinic
Everything is fine, only either you need to carry it, while the back-to-back and the heel is cutting, and so everything is neatly done, I think they are carried, they will sit in shape, and so I have 37, straight on my leg
Everything is fine, only either you need to carry it, while the back-to-back and the heel is cutting, and so everything is neatly done, I think they are carried, they will sit in shape, and so I have 37, straight on my leg
Had some smell at first. It went away quite fast. Happy with the purchase.
Had some smell at first. It went away quite fast. Happy with the purchase.
lovely
Очень классные. Спасибо.
exactamente como en la foto. la segunda vez compré porque son muy cómodas y las lavo en la lavadora muchas veces. . de momento las que compré antes están perfectas .
exactamente como en la foto. la segunda vez compré porque son muy cómodas y las lavo en la lavadora muchas veces. . de momento las que compré antes están perfectas .
All right. The smell is quickly weathered. Seller respect. Recommend.
All right. The smell is quickly weathered. Seller respect. Recommend.
legere
Everything is super, very like
OK!
I order the second time! Very light, at work all day on the legs-very helpful.
I order the second time! Very light, at work all day on the legs-very helpful.
The third grade is not marriage.
nickel
nickel
Thank you
The product corresponds to the description. Thank you to the store and successful sales!
The product corresponds to the description. Thank you to the store and successful sales!
Delivery month, at German 39 took 40, bolshevats. color as in the photo of the store. Light, on a narrow leg a little wide.
Delivery month, at German 39 took 40, bolshevats. color as in the photo of the store. Light, on a narrow leg a little wide.
He arrived in a couple of weeks. Very comfortable. And nice. Super happy. Soft sole.
He arrived in a couple of weeks. Very comfortable. And nice. Super happy. Soft sole.
I liked the goods. The size is according to the size grid
Excellent sneakers, light, comfortable
Great sneakers. Comfortable, weightless. The order was tracked. They came in three weeks. Seller recommend.