SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
normalno
Very fast delivery Excellent slippers, thank you Seller recommend
Perfect in size
Shipping fast. Soft very neatly done. Thank you.
very good
Cool sneakers, soft and warm, the sole is sewn neatly. On my 38 size took 8,5, just right. Delivery is super fast, in 5 days delivered to the apartment.
I did not open it because I was given slippers) will lie down until next season
For anticafe most that, bought a girl, happy as a raccoon
Very soft and warm
Order made 23.11 and received 3.12. Shipping very fast and fits product description. Delighted with the slippers, they're beautiful.
Feinas,vieglas čībiņas.Paldies.
Quickly came. All as in the picture. Warm, comfortable. Gun, bomb, I liked everything.
Super good comfortable and pretty
Lovely slippers and very fast shipping
Very nice warm slippers and more satisfied
Very good product, super nice
This is the second time I'm ordering this slippers. It's super cute and super comfortable. You need to buy bigger size though for Eu 40 ordered 11. Thanks
Slippers are very soft, warm and beautiful, fully correspond to the description! Before Krasnoyarsk came in about 2 weeks.
top
great.
Thank you very much arrived as the picture just fast shipping comfortable slippers very פרוותיות thank you very much
Amazing! Cute! I'm wearing 41-42 european size, it fits perfectly! Thank u thank u! Super happy :)
In Russian size 39 took 10 size, came up perfectly. Really liked, warm beautiful, soft. Came in three weeks Ekaterinburg. compared two sizes 8,5 and 10.
They are super comfortable and warm
Love these slippers , my daughter too loves them This my third pair
Such as the store's description.
Warm, but the sole looks thicker than it looks, it's hollow.
Slippers soft, comfortable but unfortunately came Brown instead of blue, took as a gift just such a color, disappointed a little
Amazing, soft slippers, warm. I am very happy.
Oh, great. For a 38 I took the 8
Convenient fast והגיע fast
Enchanted identical to the photos, and the best that are comfortable and super warm.
Nice very soft slippers. The size is right and they 've arrived fast. They seem very comfortable and warm
The order is made 2.10.20 and received 12.11.20! Came very quickly, the sneakers are soft, there is no smell, very satisfied! My foot size is 39, but I ordered 40-41 and at the very time! Thank you store!
I like it. I have not used yet but I will leave addittional feedback
Very pleased. On the diabetic foot is very good, soft, convenient. On rossoyky size 41 ordered 45-46
They're great, very soft and super soft. I was surprised.
Slippers are cool, the sole is excellent, soft, stitched in a circle, just like in the picture. I'm sooo happy. I do not get out from them))) delivery is fast.
100% recommended! Super comfortable and strong. I recommend one more number than you have, I did it and I get nailed!
Approached perfectly! Have stock literally 2-3mm for sock. Foot 26 cm
Soft plush shoes with thick sole. Very comfy on feet. Super cute cat, exact like picture. I wear size 7.5 or 37.5 but ordered 8.5. Perfect fit! Advised to order one size bigger for feet. Highly recommend!
Size perfect. A little wide. Warm. For winter perfect. Recommend
тапки по качеству хорошие, но на моем 34 размере, 40-41 как на них написано, сидят удобно. заказывала сестре на полную ногу, оказались очень малы. надо размера на 3 заказывать больше, так как должны быть свободны. буду носить сама. поэтому оценку не снижаю.
Хотела эти тапочки заказать уже как три года и вот наконец то решилась. Не пожалела ни капельки. Супер приятные на ощупь. Пришли достаточно быстро.
soooo sweeet foot length 24.5cm, ordered 9. perfect
Very cozy, you need to order a larger size, then they will be just in time