SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has very good quality
Bolero very cool. Recommend for Mopsa ważącego 9kg size XL
came within 10 days! the jacket is a little bit too big on my dog but still good!!
Delivery fast 19 days. Everything is fine. Thank you store.
Great! My little dog looks great, it's soft and warm (easy to put). It sticks as a belcro type, it has to be able to adjust on the bottom and the two sachets are with button! Great! Great! He arrived fast
It's a little finer than I expected, but my little dog looks fancy. Notice that it gives a little less size than it puts and that the color is not pink, it's more like salmon tone. I had to have taken the size s and I took m for other comments and I hit it, very nice, I love it.
Cool jacket, well suited for wet weather, fabric водоотталеивающая, color saturated light green. Inside, the fur is pleasant to the touch, it looks like a sheepskin, but most likely it is artificial. From below there is an elastic band to adjust the volume. For my Maltese 1,800 size M sat at the time. 10 days delivery. I recommend the store and the store
I liked the goods. Came very quickly, thank you
Perfect!
Such a cute little jacket for winter. And such a great store. I received my order just two weeks after ordering. Recommend!
Very Fast Delivery - Jacket really good quality
Hermosooooo! Excellent quality
Received very fast, 1 week! Impeccable quality, perfect size! Wonderful!
Took three sizes M, L, XL. Everything came up perfectly. Delivery is very fast. Week.
On York 4 kg L large. And so the jacket is just lovely!!!!!
Excellent quality!
All right-
Arrived in no time and perfectly preserved. Sin though that the smaller size is S, my cagnolina is a chihuahua 4 months and dresses XS. As of now the goes a little big, but growing will become perfect.
Super warm and quality Interior, it looks very pretty as the description, I recommend ordering with this store, to Mexico the shipment was less than a month, very fast
It's beautiful! Both soft fabrics. It was perfect for my cocker spaniel.
Satisfied!
Everything is just perfect, I really liked my dog. Advise
Measured according to the table, my pug is perfect
Super fast shipping
Beauty is unwritten. the parcel came quickly. The size took more to put the scrolls under the bottom.
The jacket is cool, as in the photo. But I was wrong with the size.
Быстрая доставка до Москвы, французский бульдог 12 кг как раз. Застежка липучка.
the quality is very good
Курточка хорошая! На холодную осень
Śliczne kurteczki dla mojego yorka 2,3 kg S troszeczkę za krótka ale może być. Dziękuję i polecam
Fabulous looks lovely on ad exactly as described.
Cool jacket, soft, I liked it!
Toke 5.5 kg sole size L. on cool summer weather, in the rain. The material is light raincoat, soft lining of artificial fur, the kuliska does not tighten the girth of the abdomen, only for beauty.
Jacket generally cool
Thank you. I liked the product very much.
Excellent, sewing is well done, as seen in the photos, highly recommended
Super good quality the product, good terminations, very nice and comfortable for my Rita
Very nice and warm