SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thecapitalstyle.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

E***i

6 Nov 2020

Verified Purchase

Mat Super, children really liked. Prishol on time, there is no smell, the thread does not stick out, I'm very pleased. I recommend both the store and the goods. Thank you.

Е***в

5 Nov 2020

Fast shipment of the order-thanks to the store, super quickly delivered to the Sverdlovsk region: 24.10.20 ordered, and 03.11.20 the parcel was already in the mail. We order a second mat, though there was no delivery from Russia with a road map, I had to order from those that existed-the picture on one side is pale, on the second brighter. In general, a good mat, its money is worth, the child is comfortable to play on the floor, easy to wipe, do not get wet, you can take on nature. In our stores similar, but less size cost at times more expensive. The previous was unilateral, on the back side is silver, two years old the child exploited in full, of course the scratches remain, A chair on it to move, too, not worth it, but it's not fabric, super wear resistance from it is not worth waiting

А***a

13 Oct 2020

It came quickly enough, the mat was packed in an individual handbag. Large in size, water repellent, really thick. Bright pictures, but we were not attracted. We use it as a masonry on the main carpet of wool.

Ф***в

28 Sep 2020

Good mat, came in a special case-bag, the packing is whole, on two sides a bright picture, at the seams of the thread, in the photo you can see. No smell. Delivered to the apartment. Before Khabarovsk came in 3 weeks.

В***в

25 Sep 2020

The order came quickly. The mat was a bag. The pictures are clear. The sea picture is not very bright, unlike the reverse. The seams are stitched smoothly. No smell.

А***в

8 Sep 2020

Хорошие коврики, ребёнку ползать по полу самое то. Продавцу удачи и процветания.

C***a

31 Aug 2020

maty są super, zamówiłam już trzecią, wnukowie są zadowoleni , dla nich zabawa przednia, dla mnie chwila wytchnienia. Polecam dla wieku od roku do ośmiu lat,. Ze sprzedawcą nie komunikował AM się

M***w

17 Jul 2020

Super!!! Thank you to the store for the fast delivery.

R***n

13 Jul 2020

It's taken a month and a half to arrive but let me say it's an excellent product and my daughter he loved this happy one and it's exactly as shown in the picture, but I thought it was smaller but it was the opposite. I 've taken pictures of both sides as from the front as from the back and everything for now it's in perfect condition❤Thank you

Judging by the reviews left earlier, the Mat expected worse. With the store did not communicate believe that the mat of their money is worth, in the shops of our city such sell from 2000 and above. I came a little pompous, but I think I'll be dead in a couple of days. The material is soft, waterproof, bought so that the child can crawling without a diaper. Very bright, on the back side of the other picture. Sewn around the edges neatly. I will complement the review after a while of use. At this stage is very good.

S***n

23 Jun 2020

Good Carpet. convenient to use at home and on the street. Pattern on two sides. waterproof and warm. the only one is afraid of sharp objects

J***c

22 Jun 2020

It is good! Very nice. Thank you!

18 Jun 2020

Pts fast delivery pleases, less than a week and a rug in Bryansk! Packed like plaids in a lock case! Chic and very large. Favorably. Advise.

M***r

17 Jun 2020

Ideal carpet for children, it is thick enough for the youngest without them hurting themselves. The patterns are very beautiful, children love invented stories. I recommend it

О***в

11 Jun 2020

Fast shipping. The mat is soft and warm. Two-Sided: on one side dinosaurs, on the other-animals. The drawings are bright, the animals are cute. The smell of the mat was not, it is easy to clean, the liquid does not absorb, it is enough to wipe with a rag. Not very texture is pleasant for crawling, with bare legs you can not slip-rub. It is easy to scratch the surface, on the first day a little shuddered, found inside the heater. The rug is satisfied, for crawling and playing the most it: warm and can be without a diaper

В***a

5 Jun 2020

I came quickly. No smell. Carpet in general is happy. Only you need to carefully walk on it in your socks, as it slips.

М***в

31 May 2020

The mat came, the feeling is double, but the overall impression is still positive. The specified size corresponds, took for mangee and approached it perfectly. Printing of course not as bright as in the description especially blue shades. In general, I'm happy to order.

25 May 2020

Ordered 120/180 and well, 2 meters would be too big. The material is soft, a little rough. No strong smell. Came fast. Included case. Pretty soft, thickness 0,5 cm.