SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brush enough hard. Cat Niezaistereaowany. Unfortunately. Can twojemu Kotu like it.
My cat doesn't like it.
Amazing product my cat loves it
Exactly as the photo. Comes with screws in case you want to fix in a more permanent way and comes also with double sided tape so you can fix it on the wall without making holes. My cats already liked the catnip that comes with the brush, but didn't try to rub against it after I fixed it on the wall. I'll try to apply more catnip to make them understand how to use the brush. Anyways, the product seems to be durable and adequate to cats. The parcel was shipped fast and there was no need to communicate with the store since everything went well. For those reasons I recommend the product and the seller. Thanks!
Catnip zadziałała for my cats. For one positively because very be łasił and wanted a lot pats but for two girls what work it and were very nerve drapały and gryzły delivery very fast
I haven't tried it yet, but it's just like the description.
Polecam
I just receive. I will try with my cats
Good material. Lack experience! Well packed and color like the picture.
Too long czekałam, massacre jakas
Great, quickly came! The cat is happy!)))
my cat doesn't use it but it looks just like in the picture. the set came with double sided tape, screws and catnip.
Очень хорошая штучка, крепко клеится на стену , спасибо продавцу, доставка быстрая и качественная ❤️
It doesn't get hooked at any point.. The Cat passes from it
Good, fine! V komplekte Trava v package Ike, navernoe, koshachq mqta.