SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Complete set, packed well, after connecting the review I will complement
The order has arrived, everything is as it should be. There was a slight delay in delivery, but now everything is fine!
Zamawiałam lamp with squares and otrzymałam with circles
Very quickly came the order! Less than a month! The store answered all questions. The chandelier is great! Not difficult to install, the husband collected and installed in half an hour. Everything works, different modes and brightness. Children constantly with remotes, everyone has their own) The app works! Packing is good-foam on all sides!!! All Super Hood!!!)))
Everything is super! Chandelier came the turn quickly, even a month has not passed!!!! Everything works) perfectly packed, from all sides foam. My husband collected and installed in half an hour! Special thanks to the store!!!! Answered all questions, helped! With the application also works) Came the parcel through Russia, which is important and it's super!!!!
The lamp is fantastic. Very carefully made. Very fast shipping. Professional packing. I recommend the goods and the store.
While I can say that the delivery is very fast. Sending the goods happened instantly. Communication with the store was not required. Packing satisfied. About all the rest I will add a review, after installation.
Товар прибыл быстро, доставка курьером. Все работает, очень довольны.
- Die Lackschicht ist nicht sauber verarbeitet (Fotos). Für die Fernbedienung könnte man ruhig noch eine Wandhalterung beifügen - aber die wird wohl nicht jeder benötigen. + Super Preis-Lesitungs-Verhältnis! Für Heimwerker und Fachleute leicht zu zusammen zu bauen und installieren. Die Fotos im eingeschaltenen Zustand wurden bei Sonneneinstrahlung gemacht - also die Lichtkraft ist wirklich enorm! Fazit: Super Deckenleuchte, annehmbarer Preis, Lieferung dauerte exakt 61 Tage - für Corona-Zeiten eigentlich nicht schlecht ;-) !
Люстра пришла в рб за 1.5 месяца. Все как в описании. Освещение мощное! Люстра крутая! Доставка на дом.
Товар як на картинці,але прийшов пошкоджений продавець компенсував 20$
Good chandelier, everything works. Packed was very good, nothing was damaged when delivery.
I had to open a dispute, because. The goods did not arrive on time. I didn't know exactly what the goods were. Let the store not be offended. Fault our delivery service meest, which decided to deliver the goods by courier directly home, when I was gone and unridden and so it was 2 times. I asked them to leave in the office and I'll take it myself. In general, almost 3 weeks wandered the parcel on different departments and I could not help it. Only today took the parcel and immediately canceled the dispute.
Chandelier coffee, darker than in the photo. And so everything works quickly.