SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good perfect size I recommend thank you
Got a little great in an elastic band you need to take the size in size ....
OK
Boxer conforms to the description. I measure 1,75 and weighs 80 kgs I took the size L. The fit of the boxer is good. I recommend because in addition ordered the 11/11 and received the 23/11.
Perfect and very satisfied
Good Goods, beautifully packed. Shipping fast.
Super truhans. They came very quickly, in Peter in 2 weeks. Took on our 46-48 emku (m), sat down like poured, it's like I was taken from my measurements. The store will check! Very pleased.
Taille idem France
good
Very good for a size of 93cm
Short deadlines. I was buying calvin klein size M, the same size for those. I recommend
Really good
Very satisfied!!
Like everything OK, with the store did not communicate
not durable ... but good
no reasons to be disappointed. is awesome!
Outstanding quality of !
i was looking for the best online, and all my expectations are met
is cool. you won't be disappointed!
Met all my expectations, thanks!
That is a really good price for . Glad I found this store.
For my budget is the perfect solution
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
Omg just beautiful
With such a low cost, has an excellent quality
Everything Is okay) came quickly
good quality!
it's not a challenge anymore to think where can i buy . this store has everything i need
I can't express how happy I am! I relentlessly read the reviews before dealing with merchandise online, and this one enjoys such passionate reviews I couldn-t opt out of it. It-s insanely exquisite, the image doesn-t do it justice. I-ve got a lot of regards for it. It is surreally faultlessly made and insanely worth the insignificant price I paid for it. otherwise speaking, it is a striking catch.
it's a good price for , so i will keep ordering from the store
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
Good quality of , fast delivery.
High quality product. Color is great! Product arrived in time!
Very happy with the quality of and fast shipping!!!
my new is exactly what I expected!
Low priced is what i was looking for, great store!
Now i know where to find a online. thanks to the store!
got recently, wasn't disappointed
is really what I wanted. thank you!!
Excellent product. Thanks!
Good quality, fast delivery, recommend!
This is a really inexpensive , the store offers are great