SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE IT! Its super usefull.
great product! saves a lot of space in the kitchen drawer. It was sent quickly and arrived just as described. would definitely order some more
Fast shipping מוכרמצוין
Copy of Joseph Joseph. Wife extremely happy.
+++ Perfect, item as described! +++
Very practical for trailer, thank you
All ok.
pretty good. would recommend!
Nice
perfect. fast shipping to Malta
super
I was doubtful at first but I just reorganized two entire drawers in a way better way than before thanks to it! By saving all that space, I managed to organize all the rest of the things in a neater way even tho I have a lot of utensils! Totally approved!
Very good.
Super bardzo polecam :)
Perfect, they're wet because I washed them, not that they have any color or shape defects. They 've come very quickly against what I put in comments. Well packed. No smell.
very nice exactly as described very fast delivery
Very useful
perfectü for safely organizing kneifen, love it
There are many burrs on the plastic, which were cut well with a stationery knife. In the rest everything is fine
it is very big, buy handy. i like it
Great product free blisteringly fast
Packet received from omalla post Office today. Item as described, very nice. Satisfied customer here, thank you store!
Super practical! We make a lot of space! I love
Matched expectations. Like the picture
Ordered October 11, October 23 I got it, very quickly! The goods are excellent! I really like it! Recommend!
Item well packed, beautiful state so as in item description.
It is perfect, I like it very much, it takes less space in the drawer, and it is quite strong and good.
Fast delivery. Product well packaged. Conform to the description
Great organizer. Saves space in the box. It is convenient to use. Seller recommend.
All as in the picture
Item arrived damaged after almost 90 days of waiting
very nice. quite happy with it.