SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received quickly. Very beautiful. Comfortable. I'll order more.
Parfait
Slippers are cool! Soft and comfortable. The thing, short between the fingers, is also soft and fluffy. Malomerit. At 36-37 took 38-39, just! Pink-поросячьего colors: D fast delivery to St. Petersburg. Recommend!
Comfortable
Sneakers are just delight. At 38 the size took 6, came up perfectly, 38.5 will also be norms. Fur is insanely pleasant, the jumper between the fingers is also fur. The upper part that keeps the leg tight, fits well, so that the leg does not fly out. Rubber outsole, quite thick. There is no unpleasant smell. Packed was excellent, took on sale 11.11 reached less than a month.
Slippers are cool, at size 39 took 40-41 came up perfectly
Square sneaker
Excellent slippers, on incomplete 39 took 10, came up perfectly, soft pleasant
Slippers are cool! Soft!
Super!
Very cool.
Comfortable, comfortable) at its 39th ordered the 40th, but it was possible to size in size)
The order is absolutely satisfied. To Moscow, the delivery time was about 3 weeks. Soft, pleasant to the touch, you do not want to get out of them. Definitely order more
Tapuli garnies and M 'Yaki. It looks like a couple of nicotok, ale Ikh can obrizati/shovati. The goods I am pre-war.
Slippers Super
Fluffy beautiful and soft
I order 2 times, super sneakers, soft, fast delivery of the 11th number ordered 25 already came a receipt of delivery. At 37 size took 7. thank you very much
I ordered 11.11.2020. Got 30.11.2020. Very fast. Slippers are comfortable. My Russian size is 37,5-38, ordered 9. it would be possible 8. thanks to the store
Sneakers Super!!! At 39, ordered 42-43, perfectly approached.
The goods are good. Description corresponds. Foot size 40 Russian (27 cm)
Two weeks before St. Petersburg. Excessive mesh coincides
Sneakers are very soft, comfortable! I did not communicate with the store. All sent fast and delivery also very fast was, week or 2. although stated was a month!
The goods are excellent at ME 38, ordered 39. They sat well, but it was possible and 40 to take all the same slippers home they sat down more freely, but I still like it
11 size, at 39-40.
Shoes comfort ומחממות arrived within Weekly!
Charming slippers, the size approached the Russian 37 only-only. Very soft and pleasant, delivery by mail of Russia to spb-2 weeks. Thank you to the store, I will order more!
Sneakers are just super! Took on gifts
Sent the same day. We reached Samara in 7 days. Sneakers cool fully correspond to the description. Take a larger size. On the grid of the store will be butt. I order not the first time. Goods and seller rellme.
So soft so beautiful comfy! Recommending going 2-3 sizes up
They look like in the photo, heavy for home slippers, in my opinion, took a couple of sizes more. The parcel came very quickly
I order for the third time. Very happy. Malomerit for 1 size, if the leg is wide, then 2.
Very cool slippers I buy the second time, the first wore three years! Fluffy, comfortable, look expensive!
Slippers are cool! At its size 40, ordered 42-43, a little more, but sit well.
Come quickly. To the touch such pleasant!!!! Size in size go!!! Very satisfied with the purchase!!!
Love it
They seemed not so fluffy and a little heavy
Very nice slippers and pretty soft with a memory of shape, it is really a very good value for money, I will order more.
My size is 38,5... A little bit more, but it's not critical)) The sneakers are soft.
Sneakers are excellent, beautiful, neat❤Peter got here in 2,5 weeks. At 38 size took the marking 39, on the slippers it is written 40-41
Awesome slippers, beautiful fluffy comfortable, class. The order came very quickly.
Very cool sneakers. Soft and comfortable. I order not the first time, the whole family has already bought. Fully correspond to the description and photo. The dimensional grid is correct. Come quickly. Thank you so much store
Hair very full-bodied not read rubber sole little smell very satisfied
The shoes are so soft and cute I'm size 36 I bought a 37 but I think I should have gotten 38
Comfortable. A little short in size
For a narrow leg in the rise. Fluffy.
Ordered 18.09 came 29.09 good slippers warm soft but a little malomerit outsole soft rubber it seems to me not for long enough and there who knows
Good, comfortable, super soft slippers, do not climb fur from them. We reached Tyumen for a month. on the foot of 25,5 cm just (there is no stock), the table is correct.
Тапочки классные! Заказала 8 на 38 размер. Тютелька в тютельку , можно было бы и 39, но так тоже очень хорошо. Пришли через 8 дней после заказа в Ростов-на-Дону ! Я в шоке !так быстро. Возможно будет потеть стопа. (?)
Очень мягкие! Только берите на размер а то и на два больше, очень маломерят
супер!!!! какие же они мягкие!!!!! на свой 39р российский брала размер 10.