SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sound of the microphone is very quiet
NSC. Delivery less than a week
I ordered 12.11, and it came after 4 days in Moscow. When I got the box, I could not understand what was in it for a long time, it was very easy. However, these are headphones. They're very light. Connect via Bluetooth quickly. The sound is excellent, the bass is just top. I'm happy with the first Test.
Delivered in 5 days. The description corresponds completely. The sound is good, with the phone pairing installed instantly.
Match the ordered model. Chaotic transportation but delivered anyway.
All the norms are working, in the princhings are comfortable. The sound is also normal!
Expensive, but everyone is happy.
The earphone came in 14 days to, he was quickly connected with bluetooth, he is not very very comfortable.
Sending very fast, very pretty, I have not tried yet, I recommend this store
Good
Muybueno
Sound level this product is correct value for money and I also like that we can go from Bluetooth to wire connectivity in a few seconds. There is micro sd support so no need for player next door
Everything is cool
No Bluetooth PC. Bought separately
Good product
Good sound quality and very comfortable, very good bluetoothconnection with Linux. Recommended
доставка из России,в вс заказали, в среду до квартиры доставили, упаковано в коробку и заводскую коробочку, Всё работает.
Только распаковали, быстро запитались по блютуз. Басы средненькие. В Липецкую область дошло за полторы недели - заказывали из России. Потом, если не забуду дополню отзыв
Thank you for quickly getting even three days delivered from Moscow to Odintsovo did not expect this, and the earphone itself looks great while I'm happy
Description faithful, read, good autonomy, peccano on average and on the bass, but they work very well in the call.
Продавец точно в срок доставил посылку. Звук хороший, повреждений нет. Регулировка есть. Складывается сложновато.
Box came a little wrinkled but work well has a good quality headphones volume the only defect and not bring cable to connect socket the buyer and have a.
Słuchawki prezentują się fantastycznie. Tak dobra jakość za bardzo dobra cenę. Świetne wyciszenie dźwięków zewnętrznych.Jak dotąd bateria trzyma super. Zdecydowanie polecam.
Сын юзает уже неделю.Говорит звук хороший ,комфортные .
Shipping was around a month. The package was quite beaten, but the headset is amazing. They last quite long on Bluetooth, also wire comes along and you can use them normally as well. It's also comfortable if you adjust it on your ears properly. The bass is great, sound quality itself is too. I'm happy with my purchase.
They exceed the quality, comfort and performance of my JBL, unbeatable sound, functions only lack to suck it. It's a thing.
Works ok, fast delivery .
Ortimo shopping times adhered to meet my needs I couldn't ask for better
The quality is normal for such a price, it went long, the track was not tracked. Headphones are normal, the sound is not the most good, the volume is good, the bass is phonite. Can take
Quick despatch time, long delivery. Would recommend the store! Good quality, good battery life & quality sound. Feels uncomfortable after 1 hour. Thanks!
Goods consistent with the description. Quickly Reached
Came for three days, very satisfied, the Courier gave in his hands, an uncrumpled box in a crumpled box, all the whole and super)) sound fire))
Very quickly delivered, well packed. the sound is great
Sound quality does not correspond to reviews. The top and bottom are very mediocre. It looks like it works. We'll see after time.
Very fast delivery by courier to Kaliningrad is all great!