SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. It was possible to take half a size more
Delivery is fast, the picture does not look much different, but for this money, the sin of complaining, kill for work, it's the most!
Nice sneakers. I'll take a brand on my note. I'll order something else.
Another sneakers from this store! Everything is always super! As a gift insole, socks, laces and a spoon. Wonderful shoes, the leg is very nice and comfortable! Fur artificial, I hope the leg will be warm and not hot. Quality at altitude!! On size 38,5 (foot length 24,5) I take the size 7, with a margin for a warm socks. Surprisingly, they look very neat on the leg! Not cumbersome, although the size is not small and white color) I recommend!!!
Corresponds to the description, convenient, the size was chosen on the specified dimensional grid. There is no smell, as a gift socks of good quality, additionally laces and a shovel. Advise
Before Baikonur in exactly a month. Excellent shit for its price, only on the floor size it was necessary to take more, to carry a warm sock, well, come on, I think the fur will press for a few socks and will be just right. As a gift insole, socks and a shoe spoon, all of course branded. Satisfied as luck, store respectable
The size approached back to back, took his son at 43, a little press, I'm 42 good, so it is better to take on a larger size. Shoes are neat, comfortable.
Excelente like allways. Best shop. Good quality, friendly and good price. Many thanks.
Boots are fashionable and stylish. Very warm, the store respect the Big put five stars
1) it is the fastest delivery to Siberia. 2 weeks 2) packing of each shoe into a separate package + Paper + outer package with a pourp 3) two sets of insoles (with fur and ordinary ones-you can insert into old crops and save on buying insoles) + socks (+ extra laces + spoon 4) on a wide foot 273 took 44 size, perfectly fit + stock 2mm, as should be 5) comfortable leg, without pain with orthopedic base (many have pain in the foot from a soft sole, there's norms. The leg is comfortable. 6) look cool, should be waterproof, but I'm going to go to minus 20 for the winter in the snow, not the swamps. 7) There are no usual laces, they are rather decorative, and tighten the lacing will not work. The tongue also no, but this does not interfere much (walking around the apartment and jumping in them did not notice discomfort. 8) There are no left smells, the rubber smells like rubber, the fabric is leatherette, glued smoothly, looks reliable. 9) took in August thanks to reviews on yutuba. With all the discounts came 2300r. I'm happy with the Crown, I bought cool comfortable shoes for a penny.
кроссовки класс, из за меха брал на размер больше, с тёплыми носками как раз, носки в подарок
Ну клёвые!!!!! Гнутся в области плюсны стопы!!! Столько подарков, деталей, молодцы ребята)! Холода, я к вам готова)))
Really nice boots my daughter love this boots. Great quality boots. I'm sure... I will be when i needs shoes? of course!!! I will buying again this store.
Брал на 43-й (10-ку), сидят плотно на тонкий носок. На вид добротные. Зима покажет.
Got shoes!!! Delivery is very fast. The store did well, put the gifts! Everything came up.