SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly. Packed well. I like everything. Thank you store. Especially for fast delivery. I haven't tried it yet. I'll try to add a review. Thank you.
He arrived in chile on sept 12 was quick, but I got it on oct 17. He kept waiting. But already happy. To use!!
Very fast well covered. All good
Shipping very fast. The facial radio frequency device comes without a box but rather well wrapped in bubble plastic. Device 3 in 1 comes with box that has been damaged by transport a little but it seems it hasn't affected the inside. The instructions are only in English so we will have to study them carefully. At the moment I can only value shipping because I haven't tried the product yet, in a couple of weeks I'll leave an additional comment to assess the operation.
Very, very, very fast to Colombia thanks to the store, not yet.
Products arrived in good condition. Will test and then come back with other feedback
I arrive in two weeks in Acapulco (Mexico) I have tried everything and it works very well now to wait for results
Super Shopping, super happy with beauty tools both work to perfection safe and fast shipping good store, good shop
The order was a month. Отмлеживался no problem. One part of the parcel was packed in a pupyrku, the second part in a crumpled box. But nothing was hurt!! I have not used it yet. Later I will add a review. Seller recommend))
Came Thank you works satisfied delivery very fast for this special thank you recommend the store and the goods
Delivery was very long. The goods came whole, one sealed in a box, another in a single film. I have not tried it yet, while I only managed to charge and check if it works at all. Order satisfied
I got both machines in excellent condition, the store cared to send them super-protected, thank you very much, I'm very happy with my purchase. 100% recommended
Very good equipment, well packed I recommend to store 100%
Exact description and I arrive very fast. Thank you very much
Just like the pictures only the manuel should come in several languages, the shipment was fast
Arrived right, working. Now will test. Arrived very quickly to Brazil.
It works. Arrived soon
Se ve bien ,está muy bonito, no lo he usado porque falta el gel conductor pero en cuanto lo use mandaré comentarios, el envio muy rápido
Excellent, I haven't tried it but I come with good packing and your box, A little mistreated but it's for the journey so far and also very fast in less than a month I arrive, congratulations to the supplier