SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly delivered. Excellent bots: light, soft, warm
Boots are quality, odorless, dense fur, I think that they are very warm. High, Velcro reliable. Not heavy. We were really excited.
I ordered September 27, came on October 15. Packed qualitatively. Inside the boot was paper, so as not to crumble. The smell of new shoes. Everything is super, the child is very pleased. The size corresponds to the dimensional grid. Thanks to store and Ali for fast delivery. Take it will not regret it.
Boots are cool. Quality is good. Thank you store. Delivery in time.
Nice shoes! Many thanks to the store! Came in 22 days, all as indicated! Boots on fur, warm, and most importantly with rubberized noses, that is, nothing will happen to them. For such a price in general chic! Take it, you will not regret it!
Super!!!
I bought my son for growth. Look good, there are no complaints about quality. As will be worn, it is not yet known. Delivery is fast, do not stink.
The description correspond, the fur grated like does not climb, the smell of new shoes. Size 36, ordered on the grid of the store 5.5, will dress with a warm toe. Sending and delivery fast, in Russia so in 3 days, went through novosib. The child is happy. Thank you. As the winter will be worn, the sole is soft. Recommend.
Delivery Krasnoyarsk 15 days, which is very fast! Packing is not only in package, but also air bag in which usually send phones or optics! The quality is very good, there are several sticking threads, there is nothing more to complain about. The size was ordered 5, the measure on the insole is 22.5 cm. That's 6mm. More. The weight of the boot is different from each other by 3GR. Minus One, the language is sewn only in the beginning, the snow will fall on the straight in the boots.
Delivery to the Bryansk region took four and a half weeks. There was no unpleasant smell when unpacking. The cost was 934 rubles. I took my son 5 years old. Foot length Stock about Size 3.5 This is Russian 32 insole length 19.8 cm. For 900-1000 R. You can safely take, not more expensive. Fur artificial slightly climbing. It seems to me if the legs get wet then the fur will color the socks and maybe the skin in blue. Seams on the fabric are stitched smoothly. Glue is visible.
The faces are island at the sole. And the appearance of externally and to the touch is very pleasant, like something military in quality.
Cool just super. Come quickly. I received shoes near the house in pottamat although I had to courier to bring all the same delivery plus. The store put the insole as a gift for which he thanks. The quality is excellent, the mechanism is thick recommend
Сапоги классные , советую. Заказывала 3.5 - 32 размер стелька 20 см. Буду ещё заказывать. Пришли быстро в Москву.
ботиночки просто пушка! приехали быстро, в воздушных пакетах- идеальная транспортировка)) брала две пары с купонами и монетами немного по разной цене, на вырост- поэтому на ноге фоткать не буду. качество очень хорошее, ничем не хуже чем в Детском Мире, только раза в 3 дешевле, выполнены аккуратно, ровненькие, клея нигде не видно, меха много, размерной таблице продавца полностью соответствуют! спасибо вам огромное)) я теперь ваш постоянный клиент)) РЕКОМЕНДУЮ ОДНОЗНАЧНО!!!
Сапоги отличные,сыну понравились,заказал 24.07. пришли 10.08. очень быстрая доставка,размер соответсствует,продавца очень рекомендую,буду дальше заказывать только у этого продавца.
12 дней до Москвы! Ботиночки чудесные, брала с купоном за 957р. Идут четко по размерной сетке. Подошва крепкая на вид, стельки теплые, вынимаются. Очень довольны! Рекомендую!
заказала 15.07, отправили только 17.07, 03.08 получила на почте, отслеживалось. ботинки неплохие внешне, как будут носиться зимой посмотрим. продавец по моей просьбе положил стельки
Delivery to Moscow 12 days. Price 1332,18 R. With all the discounts. Boots of excellent quality, I'm just delighted! Neatly made from quality raw materials. There is inaccuracy with size grid, see photo, size 5,5 at store 22,6 cm. insole, but in fact 23 cm. insole, therefore this model is larger. I recommend to buy! Thank you seller! Good luck!
Came very quickly, cool shoes! I took at a discount from telegram @ chinagoodbuy for this money of such excellent quality we do not buy! To always be aware of current discounts, sales and halyava-sign on the Telegram @ chinagoodbuy or follow the discounts on the site chinagb.ru
Great boots, baby comfortable. thank you.