SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery...
I didn't get it but he gave me back the money
Beautiful.
Shipment canceled, but the store refund me and good on communication
fantastic buy. took me a few minutes to get them to connect to my Samsung S10 but other than that amazing!!
Package arrived very fast in good condition, products look as described (Green), but not tested yet. Thank you.
Satisfied with the product
With some damage already before being packed.
zwrot
Super sound
Works the sound is good for us, it's quite subjective, we suit it, bluetooth works, I hope they will last a long time
They arrived perfect without any scratches I recommend.
Really nice
They're here! They're super, they arrived in perfect condition, the packaging is a little fragile but they arrived well, it takes approximately 3 weeks longer than the date stipulated
They work perfectly. Delighted with them
Headphones are good, enough for ten hours of work without stopping. I advise the store.
Thanks store
Saratov reached in a month. The sound is a little deaf, but generally excellent. From the head do not fall))) store recommend
The product arrived quickly and is in very good condition
Everything ok
very good
excellent!!!
Amazing beautiful earphone. Superb sound nice bass super happy with it
I love it, just like the picture. Quick delivery. Thank you.
Наушники пришли быстро, но запакованы были просто в пакет без коробки и, судя по всему, повредились при доставке. В половине, где находятся кнопки управления, что-то бряцает внутри при движении. Поэтому использовать их при занятии спортом уже не могу. А так очень красивые, звук хороший, работают хорошо.
looks and sounds good
The parcel went for a long time. The headphones were packed in a soft bag, remained whole. Everything works
Very good sound and very good material although it takes 65 days to reach Dominican Republic is too much.
It took him 2 months to arrive and then to open a dispute. It connects perfectly to the IPhone and has good sound. It's exactly like the description. I wish so much hope was worth it.
Tiene un volumen muy bueno pero debería ajustarse más a la cabeza
Thanks I like it very much and the q Best I like when the store t says q is in your office m adored
It has good sound, came a scratch.
The helmets are super good though the packaging is very light, but hence everything super excellent, thank you.
It takes a month and a week to arrive in Spain, it is as described, it connects quickly. The only paste the packaging didn't come in your box, it was wrapped in a well-protected plastic but cutre.
All perfect, they are very nice and work perfectly, recommended
Headphones for me are not perfectly convenient, but keep well. The sound is also not like in drops, more like from a distance. I ordered blue headphones when they came, I thought it was turquoise, but no, when checking on the site it turned out that these are really blue headphones. From the headphones, the man speaks English. They came not in a box, but were tightly sealed, so as not to break. The headphones come from a weak smell of plastic.
Earphones in good condition. Nice, good sound, no damage.