SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to the Orenburg region in 26 days. The hat is really cool, the ears and forehead are closed. For the child of 2,3 came up perfectly. On sale 11.11 took for 744 rubles. The store is responsive, answers all questions.
Very cool hat, the child 3 years old approached, warm, ears well covers... Recommend!!!
Excellent product and warmer
The cap is excellent for a child of 2,2
On the big head of the boy of three years-a good deep landing on the very eyes-yes, the pattern is stretched. Still, the cap is warm, flick closes and the ears. Artificial Bubon looks great-in European. And we under the hood still cut off all the booboons, so pleasant savings. Delivery is faster, ordered November 11, the parcel came on November 27. Thank u!
Cool 2,7 cap with stock
The hat is good, warm. Has approached for 2.5. In the parcel there was a gift, nice.
Good Rocking
Skaista cepure, puisītim gads a 3 mēneši,der, silta
I liked the hat very much, it closes the neck, the material is soft,
Great hat. The baby is happy. Wife all the more
She went for four years. Thank you
Beautiful. Like in the picture. The pompon gets hooked, if you want it's taken off. Ideal from about a year. Lined very warm. Packed in your bag very well with closure.
A beautiful, warm hat, quite thick with fluffy natural pumpon, for a child of 1 year old is excellent
Good
Chic hat
Nice hat. My son love it.
Nice hat. My son love it.
Cool hat, child 2,6 came up perfectly
Good quality is perfect.
Thank you for the gift!
Thank you for the gift!
The hat is very high quality! Definitely recommend to buy. We have such Times 2,5 more expensive. Pampon Super! The cap is warm, but not very thick, which is a huge plus for us, the head will not sweat (the child is active). On 3 years of excellent village, even a little stock.
The hat is excellent! Inside the fleece, but it was stated. Fur pompon neat and fluffy, on the button. In the photo, the baby is 10 months old. I'm not sure it's enough for two years old. Recommend!
The hat is excellent! Inside the fleece, but it was stated. Fur pompon neat and fluffy, on the button. In the photo, the baby is 10 months old. I'm not sure it's enough for two years old. Recommend!
The hat is very rustling, I ordered my granddaughter for the year I think even next year will be kakras, description fully corresponds, I'm very satisfied, I advise
The hat is very rustling, I ordered my granddaughter for the year I think even next year will be kakras, description fully corresponds, I'm very satisfied, I advise
super
Very cool hat, warm
The cap is excellent, the pompon is sooo soft!
Very good hat.
Delighted! Excellent quality! got with a good discount! very happy to buy! We are 3,3 (49 cm) cap approached!
The quality of the cap is just a bomb! I will advise everyone. And order more)
Very nice and warm hat. Came up for a 3.5 year old child.
Very nice and warm hat. Came up for a 3.5 year old child.
Люблю этот магазин, качество отменное. На 4 года без запаса, но сидит отлично.
Люблю этот магазин, качество отменное. На 4 года без запаса, но сидит отлично.
Шапка понравилась,но на полуторагодовалого ребёнка очень большая
Шапка понравилась,но на полуторагодовалого ребёнка очень большая
Шапка отличная! очень теплая! планирую одевать ребенку Московской зимой. Мех сверху отстёгивается, смотрится очень хорошо, пушистый. очень качественная шапка. Ребёнку 1,9 г. носит 80-86 размер одежды, шапки на сезон хватит точно. Села как раз.
Шапка отличная! очень теплая! планирую одевать ребенку Московской зимой. Мех сверху отстёгивается, смотрится очень хорошо, пушистый. очень качественная шапка. Ребёнку 1,9 г. носит 80-86 размер одежды, шапки на сезон хватит точно. Села как раз.
Шапочка очень хорошая, тёплая, качество отменное. Доехала очень быстро, трек код отслеживался. Спасибо огромное продавцу! Рекомендую !
The quality item is amazing, packaged really well!!! It is so so soft, super fast delivery. I want to wear it myself.
Excellent hat, inside fleece. Fast shipping.
Madly happy! The cap is super! The pompon is very beautiful! Delivery fast! Recommend
Madly happy! The cap is super! The pompon is very beautiful! Delivery fast! Recommend
The cap is super, it went perfectly, it is happy.
The hat liked, for the child 4 years old sat perfectly, og 51 cm store recommend!
Hat Fire!!! Very high quality, warm, pompon very cool, stuffed. Took on the growth. Happy! Delivery is very fast, the track was tracked.