SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved, is according to the photo description. Very good. Recommend.
Perfect
Perfect everything is in place
werry nice
very nice, very good, comfortable and warm
it is a lovely jacket...exactly as described...the child likes it as well, thank you
cool, thanks
I arrive in good condition, it is exactly as in the photo, I arrive before time, highly recommended
The jacket is super!
The jacket is super!
Ordered 24.08, came 19.10. Jacket Ka in the photo. Easy. There is no fur in the sleeves. Let's see now at 5 degrees as it will, not cold.
Ordered 24.08, came 19.10. Jacket Ka in the photo. Easy. There is no fur in the sleeves. Let's see now at 5 degrees as it will, not cold.
Love it
Excellent, beautiful.
Super hot my son is delighted
Super hot my son is delighted
Too beautiful and very hot!!!
Too beautiful and very hot!!!
In the photo the edge
Loved it.
Cool fashionable jacket! Excellent quality, incredibly soft
Very good and beautiful, recommend
Very good and beautiful, recommend
I ordered two coats and the color is slightly lighter than the photo. Good quality and warm very well. I recommend checking the sizes very well as it is large. Thank you very much, I recommend the store and your product.
The size is less than ordered, and so the jacket is not bad
Very good! Love it♥️
Jacket cute Took in size, just approached The color is a little "peeled" and very branded. The fabric is soft all on it can be seen, it does not wipe well. And only on dry weather It's been three weeks.
Jacket cute Took in size, just approached The color is a little "peeled" and very branded. The fabric is soft all on it can be seen, it does not wipe well. And only on dry weather It's been three weeks.
Thank you store! Delivery is fast, the quality of the goods is excellent! Pleasant warm lining.
Really liked. The color is more faded than in picture. But is warm, wear well and protects the neck. Arrived in 15 days.
Really liked. The color is more faded than in picture. But is warm, wear well and protects the neck. Arrived in 15 days.
sedí krásně. Syn má 4,5 roku, 115cm a 23 kg.
kurtka rewelacja szła z dwa tygodnie polecam
Классная, тёплая. Доставка быстрая, полностью отслеживался.
Классная, тёплая. Доставка быстрая, полностью отслеживался.
Perfect, thank you
these coats are exactly as described. they do run big as most coats do. its lined with the softest warm wool. very well insulated!!!! very happy with this product
Курточка очень даже ничего за такие деньги. Есть небольшие косяки, но на мой взгляд придираться не стоит. Кроме кривых строчек на карманах и кривовато пришитого лейбла, остальные строчки ровные. Торчащих ниток нет. Единственное чего не хватает - это вешалки! На рост 117 куртка велика, зато весной скорее всего оденем. Ещё момент - рассчитана на худенького ребёнка. С продавцом не общалась.
Курточка очень даже ничего за такие деньги. Есть небольшие косяки, но на мой взгляд придираться не стоит. Кроме кривых строчек на карманах и кривовато пришитого лейбла, остальные строчки ровные. Торчащих ниток нет. Единственное чего не хватает - это вешалки! На рост 117 куртка велика, зато весной скорее всего оденем. Ещё момент - рассчитана на худенького ребёнка. С продавцом не общалась.
Beau manteau. A l'air de tenir chaud
Beau manteau. A l'air de tenir chaud
Спасибо!Ткань мягкая,не для куртки,скорее всего промокает.Для кофты объёмная.Цвет блёклый.
Спасибо!Ткань мягкая,не для куртки,скорее всего промокает.Для кофты объёмная.Цвет блёклый.
Beautiful.. yet arrived ahead of time. Very satisfied
Куртка хорошая, до нуля смело с кофтой можно носить, довольна покупкой
dodání 71 dní, velikost odpovídá tabulce, jinak moc pěkná bunda doporučuji
The color is a little darker than the picture, and so good jacket, warm, the autumn is the same
Good quality product, was very good and delivery on schedule, even with the pandemia. Thank you!
Everything went perfectly