SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Klasna, yakyust Super, purchase Duzhe zastvenen☺
It came perfectly on time and on time but 1 minus a little torn
The jacket is super, soft, odorless. All seams are even, good zipper... In general, it is necessary to take definitely. Delivery to St. Petersburg 10 days. At 46 took XL, and guessed.
ddd
good
Thank you so much!!
Recommend ... looks good and feels good
Great
This is so gorge I bought it for my little sis she is going to love it
Great jacket. Fast Delivery
Super I like as in the photo thank you very much store I recommend it
It's very cool.
Perfect size for my companion who is 1m70 and 55kg. Very good soft material pleasant to wear. Parcel received quickly at home. I highly recommend this store.
Red Jacket
Nothing to Say I Love
Very beautiful, love it! Thank you
Shipping was quick, no למעיל ריחרע
The jacket es very beautiful as described in the article sends in 15 days I recommend totally
Jacket grade
Chic jacket, came very quickly
Not bad but the sleeves are not long enough, I will roll them up I'm big oops
I trusted to some comments which said that the jacket is relatively bigger so I chose S, but it's tightly covered my upper body(158cm, 51kg), too tight for me! so just choose normal size you wear!
The jacket was very pleased. All as in the description, at its 44 took XL and the size approached. There was a smell.
Product description accurate, good product, fits ok, wears well
Very good product, perfect size for her, very good
Jacket very pretty but especially do not take the size M it corresponds to an XS/S for those who take the M take a size L
Everything is super, as in the picture))))
Great jacket! On OG 100 size XL tight зачтегнулся. And the zipper should be slightly smeared
Pretty jacket and fast delivery!
All as in the picture. I'll write it off later or not.
The jacket is super, I recommend!! On the River rosemir s zamovila L, and mozhna Bulo B I XL
really love the jacket.but it wasn't my size I thought of returning it.but I couldn't because I so much love it.i heard to give it to my friend ♥ ❤
Matches the picture
On my height 178 sleeves on the verge, but approached. The jacket is thin, but light and does not crumple, without smell. Before me went more than two months, and the store did not send it for a long time