SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Goods. Corresponds to the description. Delivery by courier to door. My daughter ordered a size XL for 2 years. Have small stock.
Ohh I loved it❤️ Arrived at the indicated time approx two months. And thank you so much for the gifts❤My little one loved the sound of the duck and the shark. Thank you very much
Super, same as description, arrived super fast (less than 1 month/orders arrive normally in 4 months to chile) took less than a super fast month, good texture and material, it came with a gift duckling and a inflator. We'll take it up this summer. My daughter is 2 years old, and super (thin) looks good on her, comfortable and even juice above the
Sensational, great material and very full! Recommend
At the top there is the return under the buttocks. The straps are adjustable not against I do not think that in the duration it is quite solid. In any case my baby of 15 months is to enjoy
Tal como en la descripción, trae un patito y un tiburoncito, lo recomiendo, aún no lo he usado, y el envío súper rápido a Jaén 7 días muy muy contenta gracias..
Muito satisfeita!!! Tudo impecável, muito mais gira do que nas fotos! vem com bomba para encher e o fornecedor ainda ofereceu 2 patinhos de borracha :)
The thing is just super, took for baby 3,5 months 7 kg size s perfect, inflate three sections separately, inside pogrimushki balls, the pump is included, and two ducks as a gift. Class. Delivery in Moscow to the door in 2 days from the date of shipment.
Ordered 23.05, in Nizhny Novgorod came on June 6. Excellent circle, took the size of L. The first time dressed in 4,5 months (height 68, weight about 8300). All straps with stocks-enough for a long time)) The only thing-in the water are legs and part of the abdomen, back with ass in the air and hands do not reach water. A part of the air was lowered-the body in the water, hands in front of the comb, behind the legs of the car. In the kit there is a pump. The box was slightly crumpled, inside-everything is whole. And the store put the typewriter as a gift. Thank you. Recommend.
Very good Circle. The baby for six months is great for us. Especially if Boka inflate harder, you can and weaken, it is for older children. The store sent the goods very quickly. It's in two weeks. I suggest you buy.
Chic circle! We arrived quickly and immediately tried it in the pool. Very stable, does not lower, the valves are kept, the baby inside is very convenient. I think, and take a nap can, shaking on the waves)) included pump. Well, these ducks are generally Milot, of course))) thanks to the store and certainly recommend!
The parcel came in about two weeks. I delivered the courier. in the case, the circle has not been tried yet. Inflated, not defective. Also there was a gift 2 ducks. today we will try, I'll add a review. They did not communicate with the store. I recommend the product.
Super! Quickly delivered! Even because of the Crown, it's still very fast! The store still gave a gift to the duck
Definitely worth taking!!!! Just the perfect life cycle!!! The track was attended and came on time despite the Crown virus!! The kit includes a small pump, so that it is very easy and fast to inflate everything. Seller put 2 lines, thank you very much. We are happy!!!!
Came Circle perfectly packed: cardboard brand box, where included: Circle, hand pump, instruction and as a gift store put 2 rubber lines, for which a separate thank you. The order is satisfied. Seller recommend.