SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super jolie
Nice dress
The kit really liked...
it has à very bad smell but it's really beautiful.
The suspenders where the hook is are somewhat thin and fragile, for the rest well, shipment on agreed date and match the model in the photograph
The store has no complaints... Problem in shipping, but seller sent fast .. Just somewhere something hung and in the end the dress came after 3 months!!!! The good thing is that I took the size of the growth, and it's still a big child)
As the picture :)
bon article
Very good
It's just like the one in the picture. The size is fine and I got it super fast, in less than 2 weeks I had him at home, I recommend.
Beautiful and very good material
It's very nice, size something bigger to European sizes.
Cool sundress
Very nice set fast delivery I saw a little too big but it does not matter
13.11 goods were shipped, 01.12 was received in Rostov region. Blouse cotton, stretches a little, looks very nice. Sarafan of course made of synthetics from the wrong side. But very cute all looks, sewn neatly. I advise the store and the suit.
hermoso
Super. Super. Received in 11.11 came to Germany in 30.11. I will place order again
The dress is wonderful, the fabric is soft, after washing the sequins all in place. For the baby Fire! Minus, long delivery
The dress is not bad, but the straps all flick, I'll have to sew other new straps, and then it looks like several years were worn (((if they were not under the skin-probably it would be better, TC wear would not be visible
Nice looking
Very nice. He's arrived very soon.
Very beautiful it took 90 days to arrive but it was worth it
Pretty Dress
A good dress, but huge .. I ordered 18 m for a girl of 14 months, but it seems in a year will be just
nice cloth
Very beautiful
As it looks in the picture, I see a big movie, but for the rest, it doesn't smell.
The dress is very wide! This don't dress שיושבת on the body. קחו account. Canvas cozy.
Super
Chiquitito pear bonito.
perfect ! recommend!
When I placed my order, discount was significant. It saved me lots of money!
Excellent quality. Package arrived in good condition. Good work!
as described! Super Quality! Recommend!
ordered a new recently - i've bought it before already, but liked it lots and decided to go for it again
I'm absolutely in love! Thank you!
As described. was well packed. Great customer service.
I can surely say it's the best price for for both online and offline stores
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Excellent , very satisfied.
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
Never thought I can buy such a sheap online. Totally grateful!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
New available in such a convenient webstore is a true catch!
Super helpful store, perfect item. Highly recommend!!
package arrived pretty fast and in good condition. Thank you very much!
of good quality for such money
is even cooler than i expected
is awesome! And the store is also great.
Wow, it actually amazing. I highly recommend it!