SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Capital Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecapitalstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came for 10 days. it's OK for this money everything works fine for now. In a week I'll write exactly how I run the headphones.
For the first time bludio failed, lags, they turn off themselves, they turn on the assistant themselves, it is not possible to listen. To the store there is no pritensiy, but very upset the goods.
Excellent! Arrived fast and product is very good!
Very good headphones
Come for two types. Iakusno packages. All right. The Duges were like this. USIM Raju is a salesman.
The order was fast. The courier service delivered straight to the doors. Everything works properly, there are no complaints. The sound is clear. The goods fully pay off their money.
For a long time I was looking for headphones that completely cover my ears (fit)
The product works very nice smoothly just the microphone is a little bad.
Very fast delivery by courier, headphones are excellent, the sound is deep, heavy
Good headphones, the sound is super. The phone was connected immediately. The truth sometimes loses connections with Bluetooth
Great
arrived very fast packed well protected
Perfecta
Good multifunctional headphones. Metal arches (!!!)
Great. Perfect fit, deep surround sound I love. I had problems since tracking when entering the United States changes the number. The store supports me in giving me all new data
Delivered very quickly, sending the next day, for their money headphones top
Package with excellent packaging in perfect condition
Headphones came on the third day as ordered! While working normally! The sound is cool and does not press! Let's see what happens next.
Top excellent cost-benefit. Good Bass, undistorted.
castile sunt super coincid descrierii,mi sa livrat acasa erau impachetate foarte bine si e posibila controlul castilor prin aplicatia de la bluedio,recomand.
My thanks to store, arrived well packed and in perfect condition and work perfectly, super indicate It took a while to get due to postal strike.
Great shopping experience, arrived in chile by another company that is not emails, arrived very fast without tax haha store 10.000% recommended, buy with confidence greetings when new products come out I will buy again
Headphones are just super. All buttons work as it should. Noise reduction works fine. Only when traveling on a non-smooth road appears crack in the right earphone. Delivery to Belarus for 22 days. Track number was tracked all the way to delivery. Thank you store. Not my first headphones of this manufacturer.
The goods are satisfied completely, except our ukrmail, delivery took 3 months
Доставка до Башкирии 8 дней , со склада в России , упаковано хорошо , сама коробка с наушниками лежит в другой коробке , тоже брендированной , наушники конечно сделаны очень качественно , очень лёгкие , на уши не давят , так как полноразмерные , т.е. всё ухо помещается в чашке наушника , амбушюры из мягкого кожзама , короче очень удобные , звук тоже понравился , хотя тут зависит ещё от источника музыки , басы приятные , шума или фона на паузе нет , только вот музыка постоянно ставилась на паузу при первом включении , надо скачать приложение от Bluedio по QR коду на коробке или из плей маркета и поотключать там : автоплей , датчик снятия наушников который наверно и ставит невпопад на паузу , в общем за такие деньги отличные уши , товар и продовца рекомендую .
Быстрая доставка курьером до двери, надёжная упаковка. Выглядят достойно, работают тоже хорошо, но пока полностью звук оценить не могу, так как опыта эксплуатации этой модели нет.
покупка просто круто. звук отличный. очень круто работают
Наушниками очень довольна. Пришли отлично упакованы: почтовый пакет, воздушный матрас, где наушники в фирменной плотной картонной коробке. В комплектации: наушники, 2 USB кабеля, инструкция, тканевый мешочек для хранения наушников. Наушники можно подключать к телефону как по блютузу так и через кабель. Звук чистый, с басами, громкий. Заказом довольная! Наушники шикарные. Рекомендую!
До Орска Оренбургская обл. заказ до шёл за 8 дней. Упаковано хорошо,всё работает, качество на высоте. Всё понравилось, покупкой доволен. Продавец общительный. Советую.
Просто шикарные наушники, увесистые. Когда берёте в руки прям такое ощущение что все сделано на совесть ничего не торчит все супер. Подключились на айфон быстро звук отличный, басы есть, при прослушивании на макс.звуке посторонним не слышно , только если прислушаться. Микрофон не проверял и звук через шнур тоже не сравнивал. В приложении не так много функций, то что не понравилось это датчик который останавливает музыки при снятии с головы. Работает она не очень корректно. Впрочем наушники супер за свою цену после месяца прослушивания отпишусь
Spemash is delighted, the headphones are just a bomb, the noise suppresser works.
The order came quickly in three weeks, delivered the courier to the address, the headphones are good exactly as in the description, I'm happy, I did not communicate with the store.
Очень доволен наушниками,запаковано отлично,шло долго в связи с пандемией,рекомендую к покупке.Продавец всегда был на связи.AAA+++
Phone firmly. Good durability. Aste appears to be fragile, but she has lightness. The pads fit well to head, giving a good seal. Attached cable charger type C connector and P2. Untested ANC function (not use) nor the microphone.
It's been a long time, but now it's different, it's good, it's got it. Not yet. Looks all reliable.